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    Adobe Acrobat 7.0 or higher is needed


    If Manage opens and gives an error that Adobe Acrobat 7.0 or higher is needed, there are two steps to try:

    1. Edit Add-on settings in Internet Explorer
    • In the upper right-hand corner of the browser, click on the icon that resembles a gear
    • From there, click on Manage add-ons
    • In the Show: Drop down box, select All add-ons:


    •  Find Adobe PDF Reader and select it:

    • Select the disable button at the bottom.
    • The button will then turn into an Enable button, press this button to re-enable the add-on.
    • Close down Manage and re-open the application.
    If Step 1 doesn't fix the issue, then try Step 2:
    2. Edit Preferences in Adobe Reader:
    • Open Adobe Reader
    • Under the Edit tab, click Preferences at the bottom
    • Under Categories within Preferences, select Security(Enhanced)
    • Within the Sandbox Protections box, un-check "Enable Protected Mode at startup"
    • Click OK at the bottom and close down Adobe Reader. Re-open Adobe Reader for the settings to take effect.
    Refer to the screen shot below for more details:


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