Solutions / Troubleshooting
Tips and Tricks, Troubleshooting tools
CDP E-Teller
Signature Pads
Scanner
- Black line down page
- Cannon Scanners - Double Feed
- Error: -16 ImageScan Pro 490i Scanner Error
- Error: Database error! Document not saved to the database.
- Excella STX has a jam
- Excella STX has IRes=23 error
CDP Teller
- CDP Teller or CDP Central hangs when launching
- 'Print' button grayed out
- **Cruise clients only** "Receipt printer is in use. Please confirm this printer is available."
- “Cannot communicate with signature pad”
- Error: A network-related or instance-specific error occurred while establishing a connection to the SQL Server
- Teller is running slow
CDP ScanID
Websign
Laser Printers
- After getting a replacement printer and have moved forms card over, nothing prints
- USB Print Server Setup
- Reset print server
- Moving Parallel Card to New Printer
- MS810/MS610 - Notices Print to Wrong Tray, No Format, No Logo
- Batch forms losing formatting when printing more than 1 batch
Thermal Printers
- Installing a serial module
- Setting up a printer with CDPTeller
- How to figure out your printer's IP address
- Upgrading to an Ethernet Module
- Receipt paper is getting cut off too soon
- Thermal printer won't print
CDP Manage
- Manage Install Error
- Scanning Individual .tiff Images with Capture Perfect
- Error: Adobe Acrobat Reader 7.0 or higher is required
- Setting up a cfp to work with Manage
- Only one usage of each socket address error
- Re-Index CDP Manage Document